IT Business Analyst, Dublin, Ireland

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Organisational Environment:

Mercury is an Irish based European Contractor.

Mercury is a European Contractor that builds and manages complex engineering projects that reimagine how people work and live in the built environment. Our determination and focus enable us to deliver leading-edge construction solutions across a range of key sectors including Enterprise Data Centres, Advanced Technology & Life Sciences, Hyperscale Data Centres, Fire Protection, Technical Support Services (TSS), Data Centre Facility Management, Healthcare & Building Services. Mercury employs over 2,600 people across over 10 locations in Europe and had an overall turnover of €1bn in 2020. Mercury employs the best people, invests heavily in training and education and ensures that the highest standards of health, safety and governance are applied throughout the organisation.


Scope of the Role:

Working alongside all departments and business units within Mercury, aiding with the identification, selection and ultimately the delivery of technology related projects. Reporting to the Business Applications Manager, the Business Analyst function within the team is responsible for assisting the business to review and improve business processes.


Key Responsibilities of the Role:

  • Support the process of business change, improvement and efficiency by working with business leaders, process owners and relevant stakeholders to understand business requirements
  • Map end to end processes, highlighting business challenges and pain points
  • Understand the intended outcome of proposed initiatives
  • Deploy problem-solving methodologies and tools to diagnose and solve operational problems
  • Perform analysis to identify root cause problems of process breakdown & opportunities for improvement
  • Work with stakeholders to identify solutions and assess them for technical and business suitability
  • Complete research on market to locate suitable products/solutions, identify potential IT solutions partners and present options to business stakeholders
  • Develop business case, in conjunction with business owners to support Return On Investment type analysis
  • Define and document the requirements
  • Break complex business problems into clearly articulated requirements
  • Assist business stakeholders in prioritising the right business requirements
  • Create all required documentation such as RFI, RFP, business case, UAT scripts creation etc
  • Coordinate full project life cycles
  • Project admin tasks such as collation of data, documenting minutes & actions, scheduling meetings etc
  • Identify and allocate appropriate resource requirements
  • Create and maintain project plan and required registers (issues, risks, etc)
  • Identify and advise on business and IT resources required to support any proposed projects
  • Development of test scripts
  • Coordination of test cycles and test results
  • In conjunction with the IT Adoption Analyst, develop & deliver appropriate change management
  • Assist post-process improvement benefit analysis
  • Know the Business, Know the Industry
  • Build an in-depth knowledge of our business and forge strong working relationships across the full suite of departments, business units and sectors
  • Become an expert on our existing applications suite to assist identification of “best fit” solutions for the proposed initiatives, identifying gaps where applicable
  • Develop knowledge and understanding of technology trends and techniques
  • Develop strong understanding and appreciation of cyber security practices


Essential Criteria for the Role:

  • 3 years+ experience in a similar business analysis role
  • Project Admin experience essential
  • Project Management experience / exposure a distinct advantage
  • Experience in QA, and various test cycles highly desired
  • A self-starter with the ability and experience in working independently with general supervision
  • Effective time management skills, with the ability to work on multiple tasks simultaneously, prioritising tasks, shifting priorities, fluctuating workloads, deadline pressures
  • Strong knowledge of current technology trends and techniques, with an awareness of new & emerging technologies
  • Understanding of enterprise architecture, on-prem and cloud IT environments
  • Ability to think on your feet, work independently and also proactively with others to find solutions to issues
  • Excellent interpersonal skills, interacting appropriately with technical & business resources, driven but courteous
  • Creative thinking to deliver proposed solutions to meet new or changed business requirements
  • Willing to take ownership of tasks and driven to constantly go the extra mile to see them completed successfully


Mercury is an equal opportunities employer.


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