IT First Line Support, Dublin, Ireland

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IT First Line Support - Dublin


Organisational Environment:

Mercury is the European leader in construction solutions.


We build and manage complex engineering & construction projects for the world’s leading corporations. Our solutions help deliver technologies and life changing advancements that connect people, communities, and businesses, giving them the power to achieve incredible things. Our people have the courage to be innovative. Their determination and sharp focus enable us to deliver with certainty, time and time again.


We deliver our clients’ visions through leading edge construction solutions across multiple sectors, including Enterprise Data Centres, Advanced Technology & Life Sciences, Hyperscale Data Centres, Fire Protection, and Live Environments.


At Mercury, it is our duty to encourage and back our people to realise their vision of themselves. We place them at the heart of what we do, providing challenging opportunities to develop within a great team in a supportive environment that allows them to reach their full potential.


Summary description: 

Provide front line IT services support.

Reporting line:                                                 

IT Logistics Lead


Key Responsibilities:

  • Managing support calls from end users via different channels: helpdesk system, email, voicemail, telephone or in person
  • Resolution of support calls in accordance with established Service Level Agreements / be that by the first line support person or by forwarding the ticket to other relevant personnel e.g., System Admin or third-party support.
  • Logging all support calls and follow up with caller to confirm problem resolution.
  • Performing some of the systems administrative tasks under supervision of System Admins.
  • Involvement in IT Procurement process.
  • Providing occasional on-site level 1 support.


Technical skills

  • Good knowledge of Microsoft desktop operating systems with focus on Windows 10 and 11.
  • Working knowledge of standard office applications (Microsoft Office, SAP, Adobe).
  • Familiarity with most common Mobile Operating Systems (iOS, Android).
  • Understanding of corporate directory systems (e.g., Active Directory, Azure Active Directory).
  • Knowledge of sharing files and printers in Microsoft Windows network.
  • Basic understanding of computer networks (TCP/IP, VPN, Switching, Routing).
  • Familiarity with remote support / access tools (LogMeIn, GoToAssist, VNC, TeamViewer, RDP).
  • Basic experience with PC hardware (replacing hard drive, graphic card, power supply).


Personal skills

  • Problem solving – to take structured approach to problems.
  • Ability to manage and prioritize own tasks.
  • Proven interpersonal skills.
  • Ability to solve end users’ problem within Microsoft operating system environment.
  • Willing to constantly improve qualifications.


Educational Background (any of the following)

  • Computer Science
  • Information Systems
  • Network Infrastructure
  • Electronics
  • Any relevant IT certificates (e.g., CompTIA)


  • Any experience in corporate IT environment would be considered as a bonus.




Mercury is an equal opportunities employer.



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