Data Centre Operations Manager, Mainland Europe, Europe
Mercury is an Irish Contractor with reach across Europe.
We build and manage complex engineering projects that reimagine how people work and live in the built environment. Our determination and focus enable us to deliver leading-edge construction solutions across a range of key sectors including Data Centres, Healthcare, Life Sciences and Technology, Fire protection, Building Services, and Technical Support Services. Mercury employs almost 2000 people across Ireland, the UK, and Europe, and had an overall turnover of €770m in 2018. Mercury employs the best people, invests heavily in training and education and ensures that the highest standards of health, safety and governance are applied throughout the organisation.
Location: Based in Amsterdam or Frankfurt
The Facility manager provides day-to-day oversight and leadership of the data centre. Responsibilities include leading the maintenance, repair, installation and operation of the facility’s electrical systems, mechanical systems, capacity planning, project management, customer build-outs, and all other aspects of data centre facility operation. The Manager is responsible for managing 24/7 activities of the facilities team while working in collaboration with Network Operations, Engineering and various other internal and external customers.
The role will be part of a new business initiative within the Mercury group with the potential to grow the position into a portfolio manager position. The portfolio manager’s role would be accountable for multiple DC accounts across the main FLAP regions of Europe.
Key Responsibilities and Duties:
- Full accountability for the overall performance of the SLA and required deliverables including compliance, DC performance management against KPI’s (uptime, PUE, EUE, WUE), cost savings initiatives, and customer satisfaction.
- Support the business unit manager implement this new business strategy through supporting tenders, delivering sales presentations and assisting the business development initiative across Europe.
- Lead the development, implementation and administration of operational processes, programs and systems in the data centre.
- Develop and manage the data centre maintenance program and ensure it is delivered and coordinated to align with the DC availability.
- Develop vendor supply chain in new markets – Amsterdam or Frankfurt.
- Obtain and review vendor bids for maintenance, support and repairs, ensure vendor adheres to quality, scheduling, budgetary guidelines, policies, procedures and standards.
- Development and management of facilities budget for maintenance, repairs, capital and general operating costs; bottom-up development of yearly budgets.
- Act as primary technical and operational contact for our client, both as the technical lead and local point of escalation during emergency events and day to day operations.
- Track operational metrics as well as SLA KPIs, to provide Senior Management oversight and control for both snapshot data and long-term trend analysis.
- Establish effective business relationships with the customer, and to positively interact with client personnel at all levels.
- Ensure the risk management program and processes are fully implemented and audited in accordance with company policy.
- Ensure disaster recovery and business continuity plans are implemented and maintained.
- Maintain compliance with all local and national life safety building requirements in the DC.
- The role will be full time position based in Amsterdam or Frankfurt with some (approx. monthly) day trips required to Dublin.
- Critical, 10years or more experience in data centre facility management and operations.
- Bachelor’s degree in either electrical or mechanical engineering.
- Fluent in both written and spoken English.
- Extensive technical knowledge of data centre critical systems: Diesel generators, UPS systems, fuel systems, switchgear, power distribution equipment, chillers, computer room air handlers, fire detection/suppression and building monitoring systems.
- Leadership of workplace health & safety behavioural programs for both direct and vendor employees.
- Ability to think strategically and implement new business initiatives and ideas.
- Manage and report on all costs, monthly forecasts, and variance reporting.
- Demonstrated experience in driving and closing out operational change.
Mercury is an equal opportunities employer.