Mercury Engineering, Your vision, our duty.

Mercury is the European leader in construction solutions.

We build and manage complex engineering & construction projects for the world's leading corporations. Our solutions help deliver technologies and life-changing advancements that connect people, communities, and businesses, giving them the power to achieve incredible things. Our people have the courage to be innovative. Their determination and sharp focus enable us to deliver with certainty, time and time again.

We deliver our clients' visions through leading-edge construction solutions across multiple sectors, including Enterprise Data Centres, Advanced Technology & Life Sciences, Hyperscale Data Centres and Fire Protection.

At Mercury, it is our duty to encourage and support our people to realise their vision of themselves. We place them at the heart of what we do, providing challenging opportunities to develop within a great team in a supportive environment that allows them to reach their full potential.

 

Scope of the role:

The Contract Operations Coordinator will support the development and delivery of Mercury's Contract Operations function, providing a centralised and efficient contract management service across the business. Reporting to Legal, the successful candidate will play a key role in contract administration, repository management, stakeholder support, process improvement, training delivery, and Contract Lifecycle Management (CLM) platform adoption. The role will work closely with Legal, Commercial, Procurement, Finance and project teams to ensure contracts are progressed efficiently, accurately maintained, and managed in accordance with company procedures.

 

 

Key responsibilities of the role:

• Support the development of a high-performing central Contract Operations function.
• Provide contract process support and guidance to stakeholders across the business, particularly the Commercial function.
• Monitor contract workflows and track contracts through the review and approval process, proactively addressing delays and bottlenecks.
• Apply approved contract playbooks, templates and escalation procedures for various contract types.
• Track pending actions throughout the contract lifecycle and coordinate with stakeholders to facilitate timely execution.
• Maintain the integrity, accuracy and completeness of contract records within the central contract repository.
• Ensure executed agreements and supporting documentation are archived in line with company procedures.
• Conduct quality assurance reviews of contract records and associated metadata.
• Support contract retrieval requests and assist stakeholders in locating contract documentation.
• Act as a first point of contact for contract process queries and route legal matters to the Legal team where appropriate.
• Support user onboarding, training and ongoing adoption of contract management processes and systems.
• Maintain process documentation, user guides, FAQs, templates, playbooks and precedent libraries.
• Assist with the implementation, administration and ongoing support of the Contract Lifecycle Management (CLM) platform.
• Manage user access, support system-related queries and escalate technical issues as required.
• Participate in testing, continuous improvement initiatives and data quality activities associated with contract management processes and systems.

 

 

Essential Criteria for the Role:

• Previous experience in a contract administration, contract operations, legal operations, project coordination or similar administrative role.
• Strong organisational skills with the ability to manage multiple priorities and track activities across numerous stakeholders.
• Excellent attention to detail and commitment to maintaining accurate records and documentation.
• Strong communication and stakeholder management skills.
• Experience working with document management systems, contract repositories or business systems.
• Proficiency in Microsoft Office applications, particularly Excel, Word and Outlook.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Strong problem-solving skills and a proactive approach to process improvement.
• Ability to maintain confidentiality and handle sensitive information appropriately.

 

Desirable Criteria:

• Experience working with Contract Lifecycle Management (CLM) platforms.
• Experience supporting Commercial, Legal, Procurement or Contract Management functions.
• Experience developing or delivering training materials and user guidance documentation.
• Knowledge of contract lifecycle processes and contract governance practices.
• Experience within construction, engineering, infrastructure or a related project-based environment.
• Familiarity with process improvement and operational excellence initiatives.

 

Mercury is an equal opportunities employer.

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