Operations Manager, Ireland and Europe
Mercury is the European leader in construction solutions.
We build and manage complex engineering & construction projects for the world’s leading corporations. Our solutions help deliver technologies and life changing advancements that connect people, communities, and businesses, giving them the power to achieve incredible things. Our people have the courage to be innovative. Their determination and sharp focus enable us to deliver with certainty, time and time again.
We deliver our clients’ visions through leading edge construction solutions across multiple sectors, including Enterprise Data Centres, Advanced Technology & Life Sciences, Hyperscale Data Centres, Fire Protection.
At Mercury, it is our duty to encourage and back our people to realise their vision of themselves. We place them at the heart of what we do, providing challenging opportunities to develop within a great team in a supportive environment that allows them to reach their full potential.
Scope of the Role :
The Operations Manager ensures that the projects are delivered to Mercury Safety standards on time, within budget and to the required Quality and Environmental standards. Ensure projects are effectively resourced, and manage relationships with all key stakeholders. The role is also responsible for managing, allocating and utilising resources in an efficient manner and maintaining a co-operative, motivated teams for a successful project delivery.
The Operations Manager is responsible for implementing Mercury Engineering’s guiding principles, enforcing the company vision and core values with a key focus on Safety and customer satisfaction.
The role will be responsible for meeting Key Performance Indicators (KPI) targets which will be agreed as essential to the Business.
Key Responsibilities of the Role:
- The operations manager overseas all aspects of the Business Unit functions to ensure they are delivered safely, on time, within budget, on margin or exceeded and to the required QEHS standards.
- Maintain deep domain competency and focus in front end customer facing activities to ensure client satisfaction through effective project management skills ensuring continuous improvement, progression, consistency and build on our reputation of securing repeat business.
- Oversee profit and loss, balance sheet performance and deliver results as per set targets for the business sector. Ensure profitable business growth within all regions of deployment.
- Monitor financial performance and participate in monthly operating report meetings to ensure accuracy in forecasting and financial planning. Accurately forecast revenue, profitability margins, overheads and cash flow. Report accurate project progress and performance to Director Level.
- Oversee the management of the Business Unit, including research and development, marketing and sales, operations, supply chain, quality, safety, operational and construction excellence.
- Responsible for meeting Key Performance Indicator (KPI) targets. KPI’s will include but not exclusively financial metrics, cash management, Health and Safety, Quality & Environmental, personal performances against agreed commitments.
- Focus on both Irish & International markets and resource deployment to avoid cost and resource duplication, using a collaborative approach with the other sector managers. Promote efficiency across all areas of the business operations to produce excellence in project delivery.
- Take a leadership role in ensuring Mercury’s standards are met with regard to culture, health and safety, environment, security and integrity.
- Encourage diversity and inclusiveness, taking leadership and strategic direction for the development of the projects including mentoring project team staff by creating a positive performance driven culture with focus on teamwork and Mercury Engineering’s core values.
- The Operations Manager in conjunction with the Commercial Manager will take responsibility for Contract negotiation including sub-contractors, risk reduction, cost and schedule management, quality and scope execution and all aspects of Project close out. Procurement and contracting management needs to be a key focus.
- Strategic Management (Planning, Financial, Analysis, Business Development) in developing project plans, coordinate projects, communicate changes, complete projects on schedule and within budget, manage project team activities.
- Coordinate with all functional departments to assist in accomplishing the project goals.
- Attend and participate at Senior Management meetings, including issuing regular reports to Director Level.
- Actively participate in Quality Improvement Process, the Lean Construction programs, improve productivity enhancements, tender process etc.
- Ensure the Authority Control Matrix and Associated AM forms are adhered to, showing strong corporate governance is extremely important.
- Create effective reports (status / progress) to all stakeholders with appropriate detail for desired understanding of the true project status and what needs to be done to accomplish project goals and objectives (month end reporting)
- Develops and implements corrective action plans when appropriate and necessary.
- Work with others in a coordinated and professional way to create a team environment that achieves project success. Recruit, manage and lead the project teams, including maintaining / overseeing a detailed project execution plan and managing project deliverables.
- Ensure that all areas of a project set up and executed in full in compliance with the requirements of Mercury Engineering and clients HSE management system and actively promote Mercury Engineering Health, Safety and Environment policies.
- Integrate input from all project stakeholders, ensuring that objectives are clearly defined, agreed and understood. Ensure clear understanding of cost and schedule objectives as well as technical requirements identified in the PEP.
- Identify and manage project risks (through risk review meetings) in order to deliver the project within all stakeholder’s expectations.
- Stakeholders management including written and verbal communications (both internal and external) with clients, supply chain and project team members. Ensure open communication with senior management.
- Compliance with Mercury Engineering’s Code of Conduct.
Essential Criteria for the Role :
- 10+ years’ experience in Telecoms infrastructure construction
- Strong working knowledge of fibre and copper cabling infrastructure
- Clear understanding of Telecoms integration dependencies including, but not limited to, civils, electrical, mechanical, HVAC etc.…
- Experience on the end to end build lifecycle of a data center is desirable
- Proven leadership of Project Managers, supervisors, sub-contractors and supply chain
- Oversee delivery of multiple concurrent Telecoms projects
- Ensure that projects are delivered within contractual scope, achieve project milestones and align with quality standards
- Clear understanding on the Health and Safety compliance required by both the project, and the region in which the project is based
- Act as senior escalation point for any safety or quality incidents
- Clear understanding on the legal working compliance required by both the project, and the region in which the project is based
- Oversee the development of the project construction schedule
- Maintain oversight of schedule critical paths, dependencies and resource loading
- Act as main operational point of contact for client and all relevant stakeholders
- Lead high level progress, commercial and risk resolution meetings
- Support business development by maintaining and developing client relationships
- Set clear performance expectations for management staff, and continually manage performance through Mercury CPM portal
- Understand strategy and pipeline for future projects.
- Understand the tender process from an operations function.
- Ensuring that communication between head office departments and the site is utilised to maintain an environment of continuous improvement.
- Providing a leadership support function to teams and motivating staff to achieve production goals.
- Managing several Project managers who are based on sites around Europe
- Managing budgets and costs effectively in respect of the planning process.
- Acting as a liaison to senior management to keep them up to date on all projects.
- Ensuring key performance indicators are in place.
- Implementation of any new policies and procedures.
- Fully understand Mercury’s contract position for the project.
- To manage the overall operations of the project, and ensure that the Safety, Quality, and Environmental objectives of the client and the project team are established and progress toward these is measured.
- Ensure that the management systems are implemented at all stages throughout the construction process, particularly with respect to Sub-contractor management.
- Reviewing, in conjunction with the Q.A/QC manager and Project Manager, the effectiveness of the management systems as a means of achieving safety, quality and environmental objectives.
- To ensure that the project team comply with the Mercury Engineering project controls, processes and procedures.
- To initiate staff training where required.
- In conjunction with the Project Manager Ensure that staff are working efficiently and effectively.
- Review actual progress against planned and ensure that clear and concise reporting to the project team and Mercury Senior Management.
- Assessing, in conjunction with the Project Q.S. and Project Manager the financial and commercial contracting matters on the project.
- Ensure project reporting is clear and concise and reflects current project status.
- Deal with any internal or external disputes.
- Ensure change management is handled correctly (Cost & Programme).
- All other duties associated with this role.
Mercury is an equal opportunity employer.
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